FAQ's

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Starting To Play

How do I download and install Titan Casino? How long does the download take?

The process is begun by clicking on any download button on this website. Once downloaded, you must run the installer and follow the step by step instructions provided. For more detailed instructions on the download procedure, please visit our download page. The download and installation process takes just 2 minutes with a cable or ADSL connection. If you have a standard 56Kbs modem it will take approximately 8-10 minutes.

What are the system requirements for downloading?

The average download time is 8-10 minutes using a standard 56Kbs modem, or 2 minutes with cable or ADSL connections. The minimum system requirements for the software are: Microsoft Windows 98, 2000, Windows XP, Windows 2003 or Vista operating system; 500MHz or faster CPU; at least 512 MB of RAM; 16MB Video Card (800x600 or higher resolution, 16-bit color); at least 950 MB free space on the hard drive; Microsoft Internet Explorer 6.0 or newer.

How do I uninstall Titan Casino?

If you wish to uninstall Titan Casino, first click on the start menu on your desktop. Select 'All Programs', 'Titan Casino' then click on 'uninstall Titan Casino' and follow the instructions.

How do I create an account?

After installing, load up the casino by double clicking on the Titan Casino icon on your desktop. When the casino has loaded, click on create new account then follow the simple instructions. For further instruction visit our getting started section

Why do I need to download? Is there an alternative?

Downloading the casino allows for greater quality sound and graphics thereby improving the quality of games available and your entire casino experience. If you are still unsure about downloading then you are welcome to try our online flash games.

Privacy & Security

How do I make sure that I am receiving the most important e-mails?

Special promotions and important information are often sent by e-mail. To ensure that you receive these important e-mails and take advantage of our best offers, follow our e-mail filtering advice here.

What if I have forgotten my password?

Load the casino as normal. When you reach the login box, click on 'Forgot Password'. A page will load and request certain details to confirm that you are the account holder. When you have entered the requested details correctly, a new password will be e-mailed to you. After logging in with this temporary password you will be prompted to create a new password.

How do you ensure that my privacy is protected?

We use the most sophisticated technology available to protect both your personal and financial information. Our reputation, as one of the most trustworthy online casinos, is built upon our excellent privacy policies.

Are your games fair?

Random number generators ensure that all of our games are fair and completely unbiased. Our games are also tested on a monthly basis by Technical Systems Testing (TST) to confirm their impartiality. The results of these tests are published on our website and can be accessed through the fair gaming section.

Cashier Help

How do I make a deposit?

You can deposit money at any time by clicking on the cashier button anywhere within the casino. In the cashier section you can choose your payment method and deposit amount. For more info on payment methods available, visit our cashier page.

How do I make a withdrawal?

Withdrawals are made by accessing the cashier section in the casino. Once there, enter the amount you wish to withdraw, select your withdrawal method and then click 'withdraw'. There is a short withdrawal pending period after a request to allow our audit team to make sure you've completed the wagering requirements of any bonuses received. The withdrawal pending period dramatically decreases as you become a higher VIP member.

How can I view my transaction history?

To view a complete history of all deposits and withdrawals that you have made, enter the casino cashier then click on 'Transaction History' at the bottom of the window.

Games Help

What happens if I lose my internet connection while playing?

If you are disconnected in the middle of a game, do not worry - Titan Casino has a specially created program to protect you in this situation. Players are automatically logged out after a sustained period of inactivity so, if you are unable to reconnect to the Casino straight away, this is what will happen. If you manage to reconnect before being logged out you will start the game exactly where you left it, if you were playing Blackjack, Craps or Video Poker. If you were playing Roulette or Slots you can find your game results by clicking on options, then history in the game window.

How do I cancel a bet that I have placed?

You can cancel a wager before a game has started by right clicking your mouse on the chips that you placed on the table or by clicking clear bets at the bottom of the game window.

Where can I find game rules?

To view the rules of any game, click on options in the bottom right of the game window, and then select help. Here you find information and rules of that particular game.

Can I see a record of the games I have played?

Yes. In each game window, click on 'options' then select 'history' to view your last 50 bets on that game.

What are Comp Points?

Titan Casino has a very unique reward system where each player automatically earns points while playing. These points are known as complementary (comp) points and for every €10 wagered, you earn 1. These comps can then be exchanged for REAL money that you can cash out (100 comps to €1).

More Help

What if I need more help?

If you could not find an answer to your question here, try looking through the help section located in the casino lobby. Alternatively, take advantage of our fantastic 24 hour customer support by e-mail or telephone.