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  • FAQs

        

    Starting to PlayStarting To Play

    How do I create an account?

    There are two ways to create a Titan Casino account.

    1)    Download: After downloading and installing Titan Casino, double click on the Titan Casino icon on your desktop. When the casino has loaded, click ‘Create New Account’ then follow the simple instructions. For further information visit our Getting Started section.

    2)    Instant web play: Click on the ‘Register now!’ link at the top of any page, fill in the registration form that pops up, and click ‘Create Account’.

    Why do I need to download? Is there an alternative?

    Downloading Titan Casino is the only way you can enter the casino lobby where you can access important information like wagering history, customized game play (such as screen size, game speed and audio settings), and our instant cashier.

    If you are still unsure about downloading then you are welcome to try our free online Flash games, which are great for practicing in ‘fun money’ mode, or log in anytime with your username and password to play our real money games online, directly from the Titan Casino website.

    How do I open direct links to the casino lobby?

    Accept and follow the instructions in this security pop-up so that you can get to the casino and start playing.

    You can now access the casino lobby with just one click. To open the casino lobby using the direct link and bypass the security warning, we recommend you tick or untick the following options, depending on your browser.

    Please note that you must have the download client installed on your computer and updated to the latest version in order to use the direct link. If you do not have the download client, you can download it here.

    Firefox:

    1.  Check “Remember my choice”
    2. Then click “OK”.

    Internet Explorer:

    1. Un-tick “Always ask opening this type of address”
    2. Click “Allow”.

    Chrome:

    1. Check “Remember my choice”
    2. Then click “Launch Application”.

    How do I download and install Titan Casino? How long does the download take?

    The process is begun by clicking on any download button on this website. Once downloaded, you must run the installer and follow the step by step instructions provided. For more detailed instructions on the download procedure, please visit the Titan Casino Download page. The download and installation process takes just 2 minutes with a cable or ADSL connection. If you have a standard 56Kbs modem it will take approximately 8-10 minutes.

    What are the system requirements for downloading the casino to my desktop?

    Below are the minimum system requirements for you to play the casino from your desktop:

    Minimum Requirements:

    • 1,6GHz CPU Dual Core.
    • 1GB of RAM or higher.
    • 16MB Video Card (1280x800 or higher resolution, 16-bit color).
    • At least 3GB of free space on the hard drive.
    • Microsoft Windows XP SP2 or newer.
    • Network Bandwidth of 512Kbit/s (for Live games)
    • Flash Player 11.3 or newer installed into Internet Explorer

    Recommended Requirements:

    • 2.5GHz CPU or higher.
    • 2GB of RAM or higher.
    • At least 3GB of free disk space.
    • 2GB ATI Radeon HD 3300
    • Microsoft Windows 7 32Bit.
    • Network Bandwidth of 750Kbit/s (for Live games)
    • Flash Player 11.7.700.225 or newer installed into Internet Explorer
    What are the system requirements for playing the casino from my internet browser?

    Below are the minimum system requirements for you to play the casino from your internet browser:

    PC

    Minimum Requirements:

    • 1,6GHz CPU Dual Core and above.
    • 1GB RAM and above.
    • 16MB Video Card (1280x800 or higher resolution, 16-bit color).
    • Microsoft Windows XP SP2 or newer.
    • Microsoft Internet Explorer 8 or newer, Firefox 22 or newer, Chrome 27 or newer.
    • Adobe Flash Player 11.3 or newer.
    • Network Bandwidth of 750Kbit/s

    Recommended Requirements:

    • 2GHz CPU and above.
    • 2GB of RAM and above.
    • 2GB ATI Radeon HD 3300 and above.
    • Microsoft Windows 7 32 Bit.
    • Microsoft Internet Explorer 8 or newer, Firefox 22 or newer, Chrome 27 or newer.
    • Flash Player 11.7.700.225 or newer installed into Internet Explorer
    • Network Bandwidth of 2 Mbit/s

     

    Apple Mac

    Minimum Requirements:

    • G5 or Intel based processor, 1.5 GHz.
    • At least 512 MB RAM.
    • Mac OS X 10.6 or newer.
    • Firefox 22 or newer, Chrome 27 or newer, Safari 6.0.4 or newer.
    • Adobe Flash Player 10.2.159.1 or newer.
    • Network Bandwidth of 750Kbit/s

    Recommended Requirements:

    • Intel processor, 2 GHz.
    • 2 GB RAM and above.
    • Mac OS X 10.8 or newer.
    • Firefox 22 or newer, Chrome 27 or newer, Safari 6.04 or newer.
    • Adobe Flash Player 11.1 or newer.
    • Network Bandwidth of 2 Mbit/s
    How do I uninstall Titan Casino?

    If you wish to uninstall Titan Casino, first click on the start menu on your desktop. Select 'All Programs', 'Titan Casino' then click on 'uninstall Titan Casino' and follow the instructions.

    FAQ groupSelect any issue to find out more

    If you are experiencing problems with the download speed of the game:

     

    Uninstall the client as follows:

    1. Delete all temporary internet files from the Internet Explorer options (Tools->Internet options-> Delete Files button-> tick ‘Delete all offline content’ and press ‘OK’).

    2. Disable the use of proxy servers (open Internet Explorer -> Tools ->Internet Options -> Connections -> LAN Settings -> untick ‘Use proxy server for your LAN’)

    3. Restart your computer.

    4. Download the casino software again from the following direct download link and reinstall using this link: http://banner.titancasino.com/cgi-bin/SetupCasino.exe.

    Privacy & SecurityPrivacy & Security

    Are your games fair?

    Random number generators ensure that all of our games are fair and completely unbiased. Additionally, all of our games are independently tested by GLI – Gaming Laboratories International. The results of these tests are published on our website and can be accessed through the fair gaming section.

    How do I make sure that I am receiving the most important emails?

    Special promotions and important information are often sent by email. To ensure that you receive these important emails and take advantage of our best offers, follow our email filtering advice.

    What if I have forgotten my password?

    Load the casino as normal. When you reach the login box, click on 'Forgot Password'. A page will load and request certain details to confirm that you are the account holder. When you have entered the requested details correctly, a new password will be e-mailed to you. After logging in with this temporary password you will be prompted to create a new password.

    How do you ensure that my privacy is protected?

    We use the most sophisticated technology available to protect both your personal and financial information. Our reputation, as one of the most trustworthy online casinos, is built upon our excellent privacy policies.

    Cashier HelpCashier Help

    How do I make a deposit?

    You can deposit money at any time by clicking on the cashier button anywhere within the casino. In the cashier section you can choose your payment method and deposit amount. For more info on payment methods available, visit our Cashier page.

    How do I make a withdrawal?

    Withdrawals are made by accessing the cashier section in the casino. Once there, enter the amount you wish to withdraw, select your withdrawal method and then click 'withdraw'. There is a short withdrawal pending period after a request to allow our audit team to make sure you've completed the wagering requirements of any bonuses received. The withdrawal pending period dramatically decreases as you become a higher VIP member.

    How can I view my transaction history?

    To view a complete history of all deposits and withdrawals that you have made, enter the casino cashier then click on 'Transaction History' at the bottom of the window.

    Games HelpGames Help

    What happens if I lose my internet connection while playing?

    If you are disconnected in the middle of a game, do not worry - Titan Casino has a specially created program to protect you in this situation. Players are automatically logged out after a sustained period of inactivity so, if you are unable to reconnect to the Casino straight away, this is what will happen. If you manage to reconnect before being logged out you will start the game exactly where you left it, if you were playing blackjack, craps or video poker. If you were playing roulette or slots you can find your game results by clicking on options, then history in the game window.

    How do I cancel a bet that I have placed?

    You can cancel a wager before a game has started by right clicking your mouse on the chips that you placed on the table or by clicking clear bets at the bottom of the game window.

    Where can I find game rules?

    To view the rules of any game, click on options in the bottom right of the game window, and then select help. Here you find information and rules of that particular game.

    Can I see a record of the games I have played?

    Yes. In each game window, click on 'options' then select 'history' to view your last 50 bets on that game.

    What are Comp Points?

    Titan Casino has a very unique reward system where each player automatically earns points while playing. These points are known as complementary (comp) points. These comps can then be exchanged for REAL money that you can cash out.

    The more you wager, the more comp points you get and the higher you’ll climb on the VIP ladder . A higher VIP level will in turn give you a better comp points to cash conversion ratio.

    More HelpMore Help

    What if I need more help?

    If you could not find an answer to your question here, try looking through the help section located in the casino lobby. Alternatively, take advantage of our fantastic 24 hour Customer Support by email or telephone.

    FAQ groupMobile

    How do I get the Mobile Casino on my mobile phone?

    Simply visit m.titancasino.com/en from your mobile phone.

    Do I need to download to play in the Mobile Casino?

    No, all you need to do is go to the m.titancasino.com/en and deposit or start playing immediately. 

    Do I need a separate casino account to play in the Mobile Casino?

    No, the same account details apply to mobile, instant play, and download casino versions. You casino.com balance will also apply to all versions. 

    How much does it cost to play Mobile Casino?

    Mobile Casino is free to anyone with a Titan Casino account. The only charges are those applied by your mobile service provider for using their data services. For data charge information, please contact your mobile service provider. 

    Is it safe to use the Mobile Casino?

    Titan Casino ensures your details remain 100% secure with the use of robust security measures. In fact, using your credit card with us is safer than using it at your local department store.

    We process thousands of secure transactions every day through recognized international deposit methods, including the most trusted names in the industry. 

    What happens if I receive a phone call whilst playing?

     

    The game will be paused automatically and some phones may lose network connection. As soon as your call finished, either the game will resume automatically, or log in again and resume by re-entering the game. 

    What happens if my phone loses connection whilst playing?

    No problem, as soon as you regain connectivity, you will receive a message:  “Your last game was interrupted. You may finish it now.” to allow you to continue playing. 

    What if I have problems accessing the Mobile Casino?

    Contact our Customer Services staff and they’ll be happy to help. 

    How do I use my mobile phone to scan the QR code?

    Now you can use your mobile phone’s QR code reader to visit Titan Casino Mobile in just 3 simple steps.

    1. Visit your phone’s application store (App Store for iPhone users and Play Store for Android devices) and download any      suitable QR reader (we suggest reading the reviews to decide which is best for you).
    2. Open your new app, which will activate your phone’s camera and take a picture of our QR code.
    3. You will then be taken to Titan Casino Mobile where you can start playing immediately. 
    X

    Dear Visitors,

    Titan Casino does not accept players from your region.

    Please contact our customer service team at support [at] titancasino [dot] com for more information.

    Best regards,

    Titan Casino